ASSESSMENT OF QUALITY ASSURANCE AND SKILLS ACQUISITION REQUIRED BY OFFICE TECHNOLOGY AND MANAGEMENT (OTM) STUDENTS FOR NATIONAL DEVELOPMENT

Abstract

The study examined the quality assurance and skills acquisition required by office technology and management students for national development. A descriptive survey research design was adopted for the study. Two research questions were raised and answered, and one hypothesis was generated to guide the study. The study population consisted of 38 business education lecturers from public tertiary institutions in Kwara State. A researcher-designed structured questionnaire was used to collect the data for the study. The instrument's reliability was assessed using Cronbach's alpha, which yielded an index of 0.82. Data collected from the respondents were analysed with a mean score and standard deviation to analyse the research questions, and Pearson's Moment Correlation was used to analyse the main hypothesis. The results of the data collected and analysed indicated, among others, that the need for quality assurance in office technology and management is an indispensable component of the quality control strategy and determines the adequacy of the facilities available for quality control in the office technology and management programme. Based on the findings, it was concluded that there is a need for quality assurance in the office technology and management programme. This will serve as an indispensable component of the quality control strategy and will determine the adequacy of the available facilities. It was recommended, among others, that there is a need for constant and efficient supervision of the educational activities of the office technology and management departments by both internal and external supervisory bodies to ensure efficient academic delivery.